I booked a hotel room online for £82 but was told afterwards there would be a £44 cleaning fee: Is it allowed to do this?
- Travelers may find that booking sites add on fees after a reservation is made
- The CMA has previously investigated additional costs not being advertised
- Consumers are advised to read the small print when making a booking
I booked a hotel apartment room for two in Kensington next May through Booking.com.
The room costs £82 for one night. However, I received an email from the booking platform a few days later saying it had forgotten to add on the cleaning fee.
This fee was £44 – more than half the cost of the actual stay itself.
I haven’t paid yet as I think this is very