Locations in Houston
8.8 ExcellentOct 24 2019
Cons: Picking up required my resubmitting my drivers license and credit card again. Should have only needed verification but it was entered in again by the agent.
2.0 MediocreJun 30 2019
Pros: I’m very disappointed because I paid to kayak for rent a car and protection for one week around 320$ and when I arrive at the airport in Houston I couldn’t pay the taxes with debit card and I never get my money back nor the carCons: I try to email and call kayak every day and I never get reply or my money back. Very very dissapointed. I will never ever book anything with kayak again.
2.0 MediocreApr 23 2019
Pros: I never received my car. When I booked the car, it told me a total price. When I went to pick up the car, I waited over an hour in line, there were maybe 4 people before me. Then I was told I will be charged $500 extra because my car is being dropped off at a different location. At that point I didn
2.0 MediocreMar 31 2019
Cons: Reservation was made with a company card that only listed company name and not my personal name. Multiple calls were made prior to my arrival to be sure I would be able to switch this over to my personal card. Upon arrival E-Z was unwilling to change the reservation to my personal card.
6.4 GoodFeb 7 2019
Cons: No spare tire in the trunk. I had a flat tire while on highway. The low pressure warning lights went off. Stopped the car. And found no spare tire. They had an electric pump in the trunk. That helped me off the road. I had to pump the tire every few hours. That’s life risking. Avoid the it.
5.6 OkayJan 21 2019
Cons: Waited for over an hour at the car rental counter to receive my reserved car.
10.0 ExcellentNov 19 2018
Easy and fast transactionPros: Took few minute to get the car. No hidden fees No issuesCons: May be the interior should have been cleaned better. Someone before me had spelled some liquid on the dashboard and there were some stains there. Overall very clean car.
4.0 OkayOct 30 2018
Never againCons: I was UNABLE to rent my previously reserved mini van for details I will not disclose on this review (please contact me if you would like further details). However, I will say it was due to the employee working that night. If it had not been for my cousin being with me, I would have been stranded without a rental and out the rental fee. All because of the cold hearted (I won’t say how I really feel about him) associate working that evening. I will never again rent from this company and I will never recommend them to anyone. Thanks for nothing.
2.0 MediocreOct 23 2018
Cons: The car type available on Kayak is not actually available to residents within 65 miles. In addition, if your credit card doesn’t swipe once because of a smudge, they don’t let you swipe it again and cancel your whole reservation.
6.4 GoodAug 23 2018
Pros: Very easy to pick up and drop offCons: Car smelled like cigarette smoke and there was a car seat left over and I couldn’t remove it.