The “security incident” that shut down information technology systems at Nebraska Medicine also has affected Faith Regional Health Services in Norfolk.
Faith Regional’s electronic medical records and patient portal systems are temporarily offline because of the network interruption with the Nebraska Medicine Community Connect Epic network, of which the hospital is a member.
The service provider to these systems, Nebraska Medicine, expects normal operations to resume “in days” following a cyberattack that shut down computer systems early Sunday, health system officials said Thursday evening.
In Norfolk, Faith Regional remains committed to providing exemplary medical services and worked quickly to implement workarounds to minimize disruptions to our patients, officials said.
“We are currently operating under network outage procedures and continue to see most patients as scheduled in our hospital and clinics,” said Kelly Driscoll, president and CEO of Faith Regional Health Services.
“Faith Regional thanks our patients for their understanding and commends its outstanding staff for their hard work, flexibility and commitment to our mission during this time,” Driscoll said.
The outage, which Nebraska Medicine officials described in a statement as a “significant information technology system downtime event,” led to the postponement of patient appointments this week and required staff in the system’s hospitals and clinics to chart by hand.
No patients’ electronic medical records were deleted or destroyed, according to the statement, thanks to the system’s “back-up and recovery processes.” But when asked whether patients’ medical or financial information had been exposed, a Nebraska Medicine spokesman said the statement contained all the information officials could provide.
The Nebraska Medicine statement did not include any further information about the attack’s nature, extent or origins.
Officials noted in the statement that attacks on health care organizations are “rapidly increasing, and we are constantly assessing our security measures to help prevent cyber security incidents.”
With the advent of electronic health records, health systems collect and store a significant amount of information about patients.
Editor’s note: The World-Herald News Service contributed to this story.