School district says vendor outages causing disruption

ROCKFORD — Rockford Public Schools had technology issues once again Wednesday morning, but this time the problem was resolved before the school day started.

An outage on Tuesday lasted a few hours. Wednesday’s was over in about 15 minutes.

Both issues, which prevent students and staff from gaining access to their online classrooms, have been traced back one of the district’s vendors, ClassLink, which experienced a widespread technology outage Tuesday morning and a second smaller outage early Wednesday.

“We are experiencing issues with ClassLink again this morning, so staff and remote students are unable to log in and access their classes,” the district posted on its Facebook page Wednesday at about 7 a.m. “We have confirmed this is an issue with our vendor; they are working to restore access. All RPS 205 servers and data remain safe.”

About half of the district’s 28,700 students are enrolled in remote learning this semester. They are joined in remote learning on Tuesdays, Wednesdays and Fridays by the district’s in-person middle and high school students, who use a hybrid schedule.

The district struggled with technology issues on its opening day of the school year, Sept. 8, as well as on Aug. 28.

The district also had a ransomware attack at the beginning of the 2019-20 school year.

Corina Curry: [email protected]; @corinacurry