“From the beginning of their journey to the end, our customers’ satisfaction is the heartbeat of everything we do,” said Hertz President and CEO Paul…
Rental Car Customer Satisfaction Holds Steady as Industry Deals with Reduced Volume, J.D. Power Finds | Business
TROY, Mich.–(BUSINESS WIRE)–Oct 14, 2020– Overall customer satisfaction with North American airport-based rental car companies is flat this year as airport passenger volumes have slowed…
Adobe powers AI supported customer experiences with latest enhancements
Adobe is offering new capabilities throughout its product suite that democratizes AI within organizations, giving brands access to smarter workflows and real-time scalability. Now in…
The Secret of Progressive Web Apps: Boosting Google Rankings Via Better Customer Experiences
At its heart, a progressive web app (PWA) is a website that functions like a native app on a shoppers’ device. Although simple in concept,…
NICE to Showcase Strategies for Driving Agile Customer and Employee Experiences
New thought leadership focused virtual events bring together acclaimed industry and product experts delivering insights on boosting performance and satisfaction using analytics, automation, cloud and…
ADHA confirms necessity of booking appointments in advance before visiting Customer Service Centre in Abu Dhabi city
ABU DHABI, 10th October, 2020 (WAM) — In order to ensure a smooth and safe experience for all customers, the Abu Dhabi Housing Authority, ADHA,…
3 Ways To Deliver Effortless Customer Experiences
Getty Images In stressful times, customers crave simplicity. 2020 is challenging customer service leaders in ways few of us could ever have predicted. Customer-demand fluctuations,…
Ryanair accuses online travel agents of not passing on customer refunds in flight booking row
‘That’s your money, you need it back’ – Simon Calder reveals what rights you have to get your money back from travel firms who have…
How Microsoft’s customer data tools are competing with Salesforce
Microsoft’s Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business, particularly its customer data platform. Microsoft’s…
Zappix Partners with Customer Touch Point to Improve Customer Experiences
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Customer Touch Point (CTP) to bring modern automation and innovation to Customer…
Signal 2020 – Twilio expands its platform for building unique customer experiences
(© photon_photo – Fotolia.com) A global study of 2,500 enterprise leaders commissioned by communications platform provider Twilio two months ago found that 97% had brought…
Philips Professional Displays Strengthens Customer Adaptability to Hybrid Work and Learning Experiences with New Fall Lineup
New digital display product lines help adapt processes to new standards, allowing customers, employees, students and teachers to focus on health and safety in revamped…
Bosch and Broadly Announce Collaboration to Provide World-Class Auto Shops With Premium Online Customer Experiences
OAKLAND, Calif., Oct. 1, 2020 /PRNewswire/ — Bosch and Broadly have entered into a strategic go-to-market collaboration, uniting Bosch Car Service, one of the world’s largest…
Short’s Travel Management Elevates the Customer Experience, Signs with Upside Business Travel
Upside’s travel technology platform to replace Short’s Travel Online booking app WASHINGTON, Sept. 29, 2020 /PRNewswire/ — Upside Business Travel (“Upside”), the one-stop-shop corporate travel platform,…
The 11 Best Neck Massagers, According to Thousands of Customer Reviews
Whether it’s from sleeping weird, working out too hard, or sitting hunched over for hours staring at your computer, most of us have dealt with…
Eshopbox travels the extra mile to redefine customer
Eshopbox launches a bot-driven portal committed to providing post-purchase support for consumers Eshopbox, one of the leading providers of tech-enabled third-party logistics(3PL) in India, today…
Inspiring digital customer journeys for the travel industry
Now that both international and interprovincial leisure travel is once again permitted under lockdown level 1, most South African travel and tourism businesses have restarted…
Three Steps To Creating Incredible Virtual Customer Experiences
Galia, Osnat, and Idan Lahav are reimagining their offerings during the pandemic. Provided When it comes to personalized service, you can’t find an industry that…
Merkle Q3 2020 Customer Engagement Report Explores Gaps in the Delivery of Full Customer Experiences
COLUMBIA, Md.–(BUSINESS WIRE)–Sep 22, 2020– Merkle ( www.merkleinc.com ), a leading technology-enabled, data-driven customer experience management (CXM) company, released its Q3 2020 Customer Engagement Report.…
Artists share some of most outrageous customer haggling experiences
© Provided by Daily Mail MailOnline logo Artists, nail technicians and photographers have taken to social media to share some of the most outrageous interactions…