Through the program, eligible drivers who receive traffic citations in Williamson County would have the opportunity to attend the class virtually as a condition of their court supervision, and if successfully completed, would avoid negative points on their driver’s license. The John A. Logan College Board of Trustees has approved the program, and “I would love to continue on with that and get that rolling,” he said.
Crabb said “timeliness and consistency” would be themes of her administration. An accountancy career requires an eye for perfection, which would translate well to this office, she said. “If you mess something up, it’s like a waterfall effect … and it slows down the entire process,” she said.
She also stressed her desire to see a more consumer-friendly approach to the office. Circuit clerks are prohibited from providing legal advice, but can answer questions for people, explain paperwork and processes and direct them to various resources.
“I’ve worked in a customer service position my entire life, and my current position puts me in a relatively tough spot when dealing with customer service, because by the time they get to me, they’re already in a hard spot,” Crabb said, referring to her bankruptcy work.
She said people should not feel intimidated about approaching the office with their questions, and that employees should do all they legally can to provide people with the information and resources they need. “You don’t need the circuit clerk’s office until you need the circuit clerk’s office. It’s the same with you don’t need a doctor until you need a doctor,” she said.