Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Customer Touch Point (CTP) to bring modern automation and innovation to Customer Experience (CX) globally.
BURLINGTON, Mass. (PRWEB) September 30, 2020
Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and powerful technology partnerships. Zappix customer self-service experiences and digital patient engagement solutions represent yet another powerful partnership to enhance the frictionless user experiences Customer Touch Point has delivered for years.
With fast, intuitive, and digital automation, Zappix solutions deliver the CX consumers want through the channel they prefer. Together, Customer Touch Point and Zappix empower their customers with the knowledge, tools, and processes needed to deliver effortless customer and patient experiences across every single touch point, from first interaction to the very last.
Rick Kirkham, Managing Director of Customer Touch Point tells us, “The Zappix Visual IVR solution is a great addition to our portfolio of CX technologies and will enable our UK and International clients to deliver high-quality customer experiences, enabling their customers to self-serve quickly and easily reduce the cost of contact at the same time.”
Businesses using the combined innovation of Customer Touch Point and Zappix benefit from:
- An effortless self-service customer service channel, reducing the number of calls reaching live agents
- Improved customer experience (CX) through easy to use, visually appealing self-service solutions with faster resolutions
- Reduced in-queue waiting time allowing more bandwidth for agents to focus on complex calls leading to better customer satisfaction
- Reduced Average Handling Time (AHT)
- Automation of payments and collection of other personal sensitive information
“We’re glad to work with Customer Touch Point, a team just as committed as we are to delivering the innovative and digital self-service solutions modern consumers and patients demand,” said Yossi Abraham, Zappix president. “Customer Touch Point understands the critical role self-service and automation play in today’s customer experience landscape, and Zappix solutions will help deliver on that vision.”
Through this partnership, Zappix will help Customer Touch Point customers implement new, visual solutions for modern customer service and patient engagement. Customer Touch Point clients have long benefitted from its commitment to thoughtful insight and impactful technology combined with thorough domain expertise. Now, these clients will experience the benefits of Zappix Digital Patient Engagement and Visual IVR as well.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
Zappix solutions provide significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com
About Customer Touch Point
Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences.
Our solutions include visual IVR, customer feedback software, customer journey mapping, telephony & IVR and multi-channel technology tools such as live chat, SMS, email, social media monitoring and dynamic FAQs.
By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time.
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